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Q: What is my user name and password for my gateway processor account?
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A: This is what you use to login to your account. You need a username and a password to access administration functions for your on-line credit card processor account. If you don't have an account, we will set one up for you.
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Q: What is "digital delivery"?
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A:
Digital delivery refers to selling products that are virtual, rather than physical. An example of a virtual product is a digital book or document that a purchaser will download from your DREAMcommerce system after his credit card purchase has been approved. Another example of a digital product is digitized graphics or digitized house plans. Digital formats for a digitized document can be a pdf, jpg, gif, zip or similar.
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Q: What is the affiliate program module for the DREAMcommerce shop?
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A:
The affiliate program is an added option for your DREAMcommerce system. This allows you to add affiliates to your shop site. Your affiliates can put up banners and links to your DREAMcommerce system using a special link code (URL) that DREAMcommerce generates and sends to them. This is a great feature for your shop and can help you increase sales. You can set different commission rates for each affiliate. It can be calculated based on sub-total or total. DREAMcommerce can print out affiliate reports for traffic and order activity.
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Q: Does your affiliate program have one or two tiers?
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A:
Our affiliate program add-on module to the DREAMcommerce system comes standard as a one level affiliate program. We can implement a two-tier program if you require it for an extra charge.
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Q: How do I add affiliates to DREAMcommerce?
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You can add affiliates manually through your administration center. When you add an affiliate, they are instantly sent an email that congratulates them for joining your affiliate program and includes their new link URL back to your DREAMcommerce shop. Your new affiliates place their special URL link back to your shop in their web site and wherever else they want on the Internet. When buyers click on these links they will be taken to your DREAMcommerce shop. When they buy a product the referring affiliate will get credit for the sale.
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Q: How do I know what who my top affiliates are and how do I pay my affiliates?
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A:
DREAMcommerce has two affiliate reports. The first report is an affiliate report that tells you which affiliates referred orders to your shop and how much commission they earned. The second report tells you the traffic activity of referred web surfers to your shop. This tells you which affiliates are sending the most people to your shop.
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Q: What is PGP encryption?
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A:
PGP is short for Pretty Good Privacy. This is an excellent encryption method for securing email communication between parties. PGP is only needed when you are not doing online credit card approval. If you are not using online real time credit card approval, DREAMcommerce will send your orders to you in an email. If these email orders contain private credit card information, we need to secure the email using PGP. You can then decrypt the secured email using PGP.
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Q: How do I add products into the DREAMcommerce system?
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A:
There are two ways. After we set up your DREAMcommerce system according to your specifications, you can then login to your DREAMcommerce administration center where you add your products. This is very easy since your administration center uses a simple point and click interface. The second way of getting your products into your DREAMcommerce system is to supply us with a database of all your products and we will insert them into your shop for you. This second way is the preferred method if you have hundreds or thousands of products.
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Q: Can I accept online credit card orders in DREAMcommerce?
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Yes you can. You need to have an account with a merchant bank and have an account with a credit card gateway processor.
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Q: Which online credit card gateway processors is DREAMcommerce integrated with?
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DREAMcommerce is integrated with Authorize.net, Signio/Verisign Payment Services and Cardservices International. You can use any one of these three at no extra cost. If you would like to use another credit card processor for processing your orders, we can do this for you at an extra charge.
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Q: Where do I get a merchant account?
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A:
We can get one for you. Just let us know you need one and we will help you out.
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Q: How do I sign up for a gateway processor account?
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A:
We can do this for you. Just let us know.
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Q: How much does a credit card gateway processor account cost?
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A:
They are usually in the range of $40-$60/mth. This includes various fees and $20-$25 in Visa/Mastercard monthly fees. This means you pay a minimum of $20-$25/mth. in Visa/Mastercard fees even if you process no credit card orders during the month.
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Q: What is your setup fee for?
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A:
This fee covers the cost of installing your DREAMcommerce shop. Rather than wasting hours, days, weeks or even months trying to do it yourself, we do it for you. We personally install your DREAMcommerce shop for you. Saving you time, money and freeing you up to run your business, rather than trying to become a computer programmer. We program your shipping and tax calculations and any other functions you may need.
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Q: What kind of a design can I have with DREAMcommerce?
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You can choose one of out more than 20 professional designs at no extra charge! These are all viewable on the e-commerce order page at the www.dreamtime.net site.
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Q: What if I want my own shopping system design? How does that work?
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We can apply DREAMcommerce functionality to your custom design. This usually takes anywhere from 25-50 hours of work.
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Q: Can I install DREAMcommerce on my own server?
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Yes you can. There is an extra charge for installation on a server other than ours.
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Q: Can DREAMcommerce handle multiple categories?
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Yes. DREAMcommerce can handle as many categories as you need.
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Q: Can DREAMcommerce handle multiple sub-categories?
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Yes. DREAMcommerce can handle as many sub-categories as you need.
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Q: Can I customize DREAMcommerce after installation?
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Yes. We are always available for custom enhancements to your DREAMcommerce shop.
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Q: I've heard of other shopping systems that sell for tens of thousands of dollars. What do they have that DREAMcommerce doesn't have?
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Not much. Most of these expensive systems are targeted towards larger companies that like to pay lots of money for products. When you get down to the details of the system, they don't have much more than the features DREAMcommerce has. Usually, they are complicated to use, manage and update. Recently we've seen a system that was purchased for $150,000. To us it looked like an amateur job. With DREAMcommerce, you get a lot of bang for the buck.
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Q: Your installation fee seems to be very reasonable, how do you make any money?
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A:
We believe getting on the Internet is very important. The Internet is the business place of the future. We make it reasonable in price so everyone can afford it. We also want our clients to be long term. Both parties benefit from a long-term relationship. Our business model for DREAMcommerce is a small up front fee to get you started and a monthly hosting fee.
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Q: Is your shopping cart software compatible with Microsoft FrontPage 2000?
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No. DREAMcommerce runs on a Unix based operating system.
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Q: What operating system does DREAMcommerce run on?
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It runs on a Unix operating system. Unix is the fastest, most stable and secure operating system for web servers.
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